How can we help?
For a game issue, include the title and approximate time. Never send your password, payment information or identity documents.
A quick answer might help
Is it really free?
Yes. There are no purchases or paid upgrades. You start with 100,000 fictional Play Credits. They have no cash value and cannot be exchanged for prizes or transferred to another person.
Who can play?
The games are intended for UK residents aged 18 or over. Registration asks for your date of birth, UK residence confirmation and acceptance of the Terms and Privacy Policy.
What happens if my connection drops?
Reopen the same game in the same tab and use Retry Round. A stable request identifier prevents the same round being charged twice. Your account activity shows completed credit changes.
How do I find a game?
Open All Games to search the complete collection. The home page arranges the same games into a few browsable selections. Filters never remove access to the complete catalogue; choose All Games or Clear filters to reset.
Can I turn sound or motion off?
Sound starts off and can be changed inside the player. Turbo shortens animations. If your device requests reduced motion, the game uses a shorter, calmer result presentation. These settings do not change outcomes.
How do I take a break?
Player Care lets you set session reminders or start a fixed play break. A break signs you out immediately and blocks sign-in and new rounds until the chosen period ends.
Where do support requests go?
The Support form saves a private request and sends it to care@vaconnection.com with your email as the reply address. Keep the reference number shown after submission. If email delivery fails, the form reports that problem rather than claiming successful delivery.
Contact details
Use the form or email care@vaconnection.com. Keep your support reference so we can locate the request.
Read the Privacy Policy for how your information is handled.